Important Contact Information
| Important Phone Numbers | |
|---|---|
| Employees Retirement System (ERS) |
(877) 275-4377 |
|
Teacher Retirement System (TRS) |
(800) 223-8778 |
| TexFlex/Wage Works | (844) 884-2364 |
| Blue Cross Blue Shield | (800) 252-8039 |
| Delta Dental | (888) 818-7925 |
| Optum RX Prescription Drugs | (866) 336-9371 |
| Optum Bank (HSA) |
(800) 791-9361 |
| Dependent Verification/Alight Solutions |
(800) 987-6605 |
| FMLA Source | (844) 837-9301 |
| FMLA Source Fax |
(877) 309-0218 |
| Reed Group (STD) | (855) 604-6230 |
| Important Websites | |
|---|---|
| Employees Retirement System (ERS) | |
| Teacher Retirement System (TRS) | |
| Blue Cross Blue Shield | |
| FMLA Source | www.fmlasource.com |
ERS Benefit Questions
Q: My health insurance is already effective, but I haven’t received my health insurance
cards. What do I need to do?
A: Your cards are delivered about 7-10 business days after your insurance is effective.
If you need to access care before you receive your cards, you can give your doctor’s
office the group number 238000 along with your SSN and the phone number to Blue Cross
Blue Shield. The doctor’s office can use this information to verify your insurance
eligibility over the phone.
Q: Where do I go to update my beneficiary?
A: To your beneficiary for your retirement plan through TRS, call TRS directly at
800-223-8778 or visit www.trs.texas.gov. Employees who are ORP participants should contact their ORP provider, visit our
ORP webpage for contact information. To update your beneficiary for your life insurance, call
ERS at 877-275-4377 or log into your ERS account and click “Update Beneficiary.”
Q: I logged into my ERS account and enrolled in benefits, however when my Benefits
Summary comes up it says “waived” on all of the benefit options, what do I need to
do?
A: On the Benefits Summary in ERS, you may need to change the date and click "GO"
to populate the benefits you have elected. Optional benefits (dental, AD&D, Optional
Life, Disabilities, Dependent Life) will be effective the first of the month after
you enrolled. Ex: If you enrolled on May 10th, then they will be effective June 1st.
Health insurance will be effective the first of the month following your 60th day
of employment. If the 60th day falls on the first day of the month, it will begin
that day.
Q: Does UNT offer any other health coverage I can elect during my waiting period for
health insurance?
A: No, you will need other coverage until your health insurance begins.
Q: Where do I go to find a Primary Care Physician or Facility that is in network with
Blue Cross Blue Shield?
A: Visit the Healthselect website and “Find a Doctor/Hospital” . This will take you to a page where you may search
for providers by the provider’s name/facility name, specialty, or location.
Q: I can’t find the registration button on the ERS website, where do I go?
A: On the homepage of the ERS website, click “My Account Login” at the top right of the screen, then click “Proceed to
Login”.
Q: Where can I go to find out more about a particular benefit?
A: Visit the ERS website and click “Active Employees”, then select the desired benefit for more information.
Q: How much will it be to add my spouse/dependents to the Plan?
A: Go to the ERS website and click on the “ Active Employees” tab and click “Rate Calculator.”
Q: How can I update my benefits if I have had a Qualifying Life Event?
A: When you experience a qualifying life event, you have the opportunity to add or
change coverage for yourself or additional family members within thirty days after
the event. Changes may not be made until the actual event date. You may visit the
ERS website and login to your account or call ERS at 877-275-4377 to make changes.
Retirement Questions
Q: When can I sign up for the 403(b) Plan or the Texa$aver 457 Plan?
A: You may start, stop, or update your contributions for these accounts at any time.
Visit our Voluntary Retirement Savings Plan webpage for more information.
Q: Where do I go to sign up for the Optional Retirement Program (ORP)?
A: Only employess in certain positions are eligible for ORP based on their position
or prior participation in ORP with another Texas higher education institution. You
will receive an email from the Benefits Team with instructions for enrollment. If
you believe that you should be eligible but have not received the notification email,
please contact us at HRBenefits@untsystem.edu.
Q: I am leaving employment with UNT, what can I do about my Teacher Retirement System
(TRS) contributions?
A: You may have the option to leave your TRS account intact or withdraw/rollover your
account. If you withdraw your account, you will forfeit your TRS service credit. To
request a refund, visit the TRS website at trs.texas.gov and search for the TRS-6 Request for Refund form.
Q: Can I contribute more/less to my TRS/ORP account?
A: No, contribution amounts are set by state legislation. You may contribute additional
funds by participating in a Voluntary Retirement account. Visit our Voluntary Retirement Savings Plan webpage for more information.
FMLA Questions
Q: What is the Family and Medical Leave Act (FMLA)?
A: The Family and Medical Leave Act provides 12 weeks of unpaid job protected leave
to eligible employees for certain family and medical reasons.
Q: How do I apply for Family and Medical Leave?
A:The application process for Family and Medical Leave is done through FMLA Source.
To apply for FMLA you may initiate a case at www.fmlasource.com or call 877.462.3652. FMLA Source has all the forms needed and can coordinate with
your Physician’s office.
Q: What do I do if I don’t meet the requirements for Family and Medical Leave for
the birth, adoption or fostering of a child?
A: You may apply for Parental Leave. To apply for Parental Leave employees can start
a case at www.fmlasource.com or call 877.462.3652. It is important to note that while out on Parental Leave employees
will be responsible for the state portion of their health premiums.
Q: How can I find out more information regarding Family and Medical Leave?
A: Visit the UNT System FMLA website for more details.
Sick Leave Pool (SLP)
Q: I would like to request Sick Leave Pool, who do I contact?
A: Please visit the UNT System Sick Leave Pool webpage or contact the Benefits Team at fmla@untsystem.edu or 940-369-7650 (option 5) for assistance.
Q: How do I donate time to the Sick Leave Pool Donation upon termination?
A: SLP Donation forms may be emailed to fmla@untsystem.edu.
Sick Leave Donation (SLD)
Q: Where can I find the application for Sick Leave Donation?
A: Please visit the UNT System Sick Leave Donation webpage for more information.
Q: Do I have to be covered under FMLA to qualify for Sick Leave Donation?
A: No, employees do not have to be out on FMLA to use Sick Leave Donation. Please
contact the Benefits Team for more information.