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Available Training Opportunities

ODE Live Training Via Zoom (in real time)

De-escalation Techniques:  How to Communicate Effectively with Upset People

How many times have you had to deal with an angry person?  

It's easy to get flustered or upset when you're confronted and if you don't know how to respond, you can easily make the situation worse.  Effective de-escalation techniques may feel abnormal, we are intuitively driven into “fight or flight” mode when provoked.  However, to effectively de-escalate, we can do neither.  When you respond calmly and with empathy you can stay in control and defuse the situation in a professional, courteous way. 

This course is intended to help put escalating interactions “back on track”. Individual judgment/discretion should always be utilized and the safety of those involved should be paramount.

When:  Wednesday, July 8, 2020  10:00 AM - 11:30 AM   Intended Audience: All Employees

Communicating with Confidence

Confident interpersonal skills are crucial to professional development, as well as other aspects of life. Being confident in our communications is seen in our behaviors, such as: asking for what you need, handling confrontations gracefully, and putting ideas forward with assurance.

In this webinar, we will focus on developing confidence through assertive communication.  Assertiveness skills not only help improve teamwork, focus discussions, and build relationships, but they also help individuals become confident, constructive, and perform at their best.  You’ll have the opportunity to practice skill development, and generate an understanding of how to boost your self-confidence and improve communication with others.

When:  Friday, July 10, 2020  1:00 PM – 2:30 PM  Intended Audience: All Employees

Communication Skills: Part 1

We send and receive hundreds of messages each day, but is the simple exchange of a message all there is to effective communication? 

Communication is more than just hearing or reading a message.  To effectively communicate, we must first, “seek to understand”.  In this session, we will lay the foundation for cultivating effective communication including learning the importance of active listening and understanding the “why” behind our messages.

This is part one of two sessions on the topic of communication. Attending part one is not required to attend part two. 

When:  Tuesday, July 14, 2020  2:30 PM – 4:00 PM   Intended Audience:  All employees

Art of Successful Coaching

Coaching is a powerful tool and an important part of supporting your team’s growth and development.  

But what is coaching and what can it do?  And, more to the point, how do you make coaching work for you and your team?  The claims for what coaching can do—such as increasing productivity, improving quality, strengthening organizations, and retaining the best employees— are numerous and may strike anyone inexperienced with coaching with some skepticism.  

Can coaching really produce such exceptional results?  The answer is yes!

When:  Thursday, July 16, 2020  10:30 AM – 12:00 PM   Intended Audience:  All employees

How to Manage Your Emotions

Emotions guide our behavior (sometimes productively and sometimes not). Emotions, even positive ones, can cause us to make impulsive and sometimes irrational decisions. 

Emotions are often a signal; however, they don’t solve problems. If not expressed constructively, emotions can drain energy and damage relationships. 

It is important to learn how to handle emotions effectively, controlling one’s thoughts about a situation, and creating healthy work relationships.

When:  Tuesday, July 21, 2020  2:00 PM – 3:30 PM   Intended Audience:  All employees

Multi-Generational Workplace

Today's economy is changing, people are working longer than they ever have before and it is the first time in history that we have all four generations in the workplace. The Multi-Generational Workplace session explores how each generation is shaped by its unique experiences growing up and its members' diverse ideas about what they want in their work lives and personal lives. 

In this session you will discover the benefits of having each generation present in the workplace as well as the implications it has in presenting perceived threats and potential conflicts.

When:  Wednesday, July 22, 2020  10:30 AM – 12:00 PM   Intended Audience:  All employees

Communication Skills:  Part 2

Body language, vocal tone, and the words we choose to communicate with all contribute to the communication process. All three parts work in tandem to convey an effective message. Our emotions and feelings are mainly interpreted through our non-verbal signals (body language and vocal tone) but our choice of words can often “make or break” a successful exchange.

The overall goal of today’s session is to better understand the impact of each part. We will learn how to improve your ability to connect with others, effectively express what you mean, deal with challenging communication situations, and become a more effective communicator at work and at home.

This is part two of two sessions on the topic of communication. Attending part one is not required to attend part two. 

When:  Tuesday, July 28, 2020  10:00 AM – 11:30 AM   Intended Audience:  All employees

Diversity and Inclusion Training

We have partnered with UNT Diversity and Inclusion to deliver virtual diversity and inclusion training resources to everyone in UNT World. Check out UNT Diversity and Inclusion’s recommended webinars and Tele-Talks! These webinars provide foundational concepts that serve as great primers for UNT’s in-person diversity and inclusion sessions. Completion of these sessions will appear in each employee’s professional development portfolio.

Please click here to access these virtual training opportunities on the D&I Resources website.

Register for a Class

You can enroll in live training and/or online training classes using the UNT World Learning system.  UNT World learning will save your training record and provide the option for a certificate if needed.

Follow the directions below to enroll in a live training session or take an online course.

  1. Login to UNT World Learning
  2. Click on the Learning Library
  3. Browse through a category to locate a live training session or an online course
  4. Click on Review for additional information
  5. Click on Register or Begin Course button