Skip to main content

Available Training Opportunities

ODE Live Training Via Zoom (in real time)

Attitude:  A Little Thing that Makes a Big Difference

Attitude is everything. In this session, we will equip you with the skills needed to maintain a positive attitude when in the workplace.  You don’t want to miss this engaging session.

This session creates a collaborative learning environment for participants to equip themselves with tools for projecting a positive attitude in the workplace.  

When:  Wednesday, September 16, 2020  1:30 PM – 3:00 PM   Intended Audience:  All employees

Dealing with Challenging Attitudes:  From the Inside Out

Do you work with someone who has a challenging attitude?  Do the people you serve complain, whine, speak rudely, or are just downright negative? Challenging attitudes can leave you frustrated, angry, or even exhausted.

Challenging attitudes in the work environment can have a lasting impact on the team, department, and organization.  The good news is that you can learn to control the impact of challenging attitudes.

In this session, we will dig deep into attitudes and learn a four-step model to turn negatives into positives.  This behavioral model can be used to coach yourself and others in how to build optimistic responses to any given situation.

When:  Thursday, September 24, 2020  1:30 PM – 3:00 PM   Intended Audience:  All employees

Resolving Conflict

Your work world consists of a network of relationships. These relationships involve functional and practical roles that are not independent but interdependent of each other. In managing these relationships conflict, at times, will occur.  Effectively resolving conflict can present a learning experience for you and your team members and can be a catalyst for positive change.

When:  Wednesday, September 30, 2020  10:30 AM – 12:00 PM   Intended Audience:  All employees

Customer Service Principles:  Problem Solving

Leading our daily, and sometimes difficult, customers to solutions is one of the most fundamental elements of service. 

In this session, we will focus on developing problem-solving skills while managing customer difficulties. Knowing what to say, how to say it, and taking control with a positive attitude.  

These skills are essential to creating a service excellence environment, often taking a bad situation and leading those involved into a positive experience.

When:  Tuesday, October 6, 2020  2:30 PM – 4:00 PM   Intended Audience:  All employees

Managing Up:  Building an Effective Relationship With Your Manager

Do you feel that your work relationship with your supervisor could be improved? Do you find yourself thinking, “my manager doesn’t understand what I do?” Not every vital working relationship is a perfect match immediately. 

The good news is that there are some tips and tricks that employees can learn to work more productively with their manager. In this engaging session, we will equip you with the skills needed to better connect with your manager in a way that optimizes shared success.

When:  Wednesday, October 14, 2020  10:30 AM – 12:00 PM   Intended Audience:  All employees

Deconstructing the Difficult Conversation

Difficult conversations are inevitable in any workplace. You can’t avoid these kinds of conversations, but you can learn how to handle them more effectively. 

This webinar will provide an opportunity to develop your ability to handle these challenges. The webinar will introduce a process for taking control in these situations and minimizing negative backlash to effect an environment of reduced stress, increased trust, improved relationships, and higher productivity.

When:  Tuesday, October 20, 2020  10:30 AM – 12:00 PM   Intended Audience:  Supervisors

Diversity and Inclusion Training

We have partnered with UNT Diversity and Inclusion to deliver virtual diversity and inclusion training resources to everyone in UNT World. Check out UNT Diversity and Inclusion’s recommended webinars and Tele-Talks! These webinars provide foundational concepts that serve as great primers for UNT’s in-person diversity and inclusion sessions. Completion of these sessions will appear in each employee’s professional development portfolio.

Please click here to access these virtual training opportunities on the D&I Resources website.

Register for a Class

You can enroll in live training and/or online training classes using the UNT World Learning system.  UNT World learning will save your training record and provide the option for a certificate if needed.

Follow the directions below to enroll in a live training session or take an online course.

  1. Login to UNT World Learning
  2. Click on the Learning Library
  3. Browse through a category to locate a live training session or an online course
  4. Click on Review for additional information
  5. Click on Register or Begin Course button