ODE Live Training Via Zoom (in real time)
The old expression says “two heads are better than one.” That’s certainly true when collaboration runs smoothly—when everybody involved gets along, contributes unique perspectives and skills, and works together to resolve problems productively.
When: Wednesday, May 27, 2020 2:30 PM - 4:00 PM
Relationships are an essential part of life. Our interactions with those around us help us satisfy our need for social connections. It’s these connections that help make our work more enjoyable and create a positive environment.
When: Friday, May 29, 2020 10:30 AM - 12:00 PM
Do you work with someone who has a challenging attitude? Do the people you serve complain, whine, speak rudely, or are just downright negative? Challenging attitudes can leave you frustrated, angry, or even exhausted.
Challenging attitudes in the work environment can have a lasting impact on the team, department, and organization. The good news is that you can learn to control the impact of challenging attitudes.
In this webinar, we will dig deep into attitudes and learn a four-step model to turn negatives into positives. This behavioral model can be used to coach yourself and others in how to build optimistic responses to any given situation.
When: Tuesday, June 2, 2020 1:00 PM – 2:30 PM
This webinar explores the topic of employee engagement. Participants will gain a deeper understanding of the concept of engagement and what it means for you, your team, and the organization. This session will also examine how we measure engagement, with a focus on how the Gallup Q12™ provides a realistic framework to help us create the best place for all.
When: Thursday, June 4, 2020 2:30 PM – 4:00 PM
Your work world consists of a network of relationships. These relationships involve functional and practical roles that are not independent but interdependent of each other. In managing these relationships conflict, at times, will occur. Effectively resolving conflict can present a learning experience for you and your team members and can be a catalyst for positive change.
When: Tuesday, June 9, 2020 1:30 PM – 3:00 PM
Change in the workplace, such as hiring a new team member or when a team member leaves, can present a certain level of stress for supervisors. When those transitions do not go smoothly stress levels can increase, negatively affecting workplace morale.
In this webinar, we will focus on an employee’s full experience in the workplace: onboarding, engagement, retention, and exiting. The webinar will explore a variety of topics which include identifying tips that supervisors can use to make the onboarding and exiting process a smooth transition for everyone.
When: Thursday, June 11, 2020 2:30 PM – 4:00 PM
Why is it that we easily interact with certain individuals while, at other times, we find ourselves frustrated and struggling with creating a rapport with others? A great deal of our frustration in communication stems from our communication style or “language”. This session will review four common communication styles, lead you on a path to understanding your preferred style, and help you to recognize and adjust to the communication styles of others to create more productive and effective work relationships.
When: Tuesday, June 16, 2020 1:00 PM – 2:30 PM
Productivity isn’t about quantity. It’s about doing the right task, at the right time. In other words, it’s about recognizing what to do and when to do it. But sometimes that’s easier said than done. In this session, you will develop positive habits needed to gain focus and effectively make use of your time.
When: Wednesday, June 17, 2020 2:00 PM – 3:30 PM
How to Handle Change
Everything and everybody is constantly changing, the only thing in the really constant world is the fact that things change.
If the world didn't change, we would have no progress. However, change can be disruptive and a major component of stress, so it is important to recognize and understand why changes are occurring. It’s even possible that you will experience a negative reaction to change from time-to-time — after all, change is often quick and constant in today’s workplace.
In this webinar, we are going to talk about change, and the thoughts, feelings, emotions, and behaviors that change can bring.
When: Tuesday, June 23, 2020 10:30AM-12:00PM
Customer Service Principles: Problem Solving
Leading our daily, and sometimes difficult, customers to solutions is one of the most fundamental elements of service.
In today’s session, we will focus on developing problem-solving skills while managing customer difficulties. Knowing what to say, how to say it, and taking control with a positive attitude.
These skills are essential to creating a service excellence environment, often taking a bad situation and leading those involved into a positive experience.
When: Tuesday, June 30, 2020 2:30PM – 4:00PM
This webinar is designed to provide you with the knowledge and tools to develop your emotional intelligence. You’ll learn how to avoid self-sabotaging outcomes by altering how you perceive and respond to emotionally-charged situations.
Also, you’ll improve your ability to resolve conflict constructively, create a productive work environment, build and mend relationships, and bounce back from setbacks and disappointment.
When: Thursday, July 2, 2020 10:00AM-11:30AM
ODE Pre-Recorded Webinars
Our pre-recorded webinars, along with accompanying participant guides, are available on UNT World Learning. Click on the title below to access the training, and then click "Register Now" to begin. Participant guides are available for download at the start of each session.
Webinars for All Employees
Critical Thinking Skills
Benefits of the EAP
How to Handle Change
Communicating with Confidence
Attitude: A Little Thing that Makes a Big Difference
Webinars for Supervisors
Diversity and Inclusion Training
We have partnered with UNT Diversity and Inclusion to deliver virtual diversity and inclusion training resources to everyone in UNT World. Check out UNT Diversity and Inclusion’s recommended webinars and Tele-Talks! These webinars provide foundational concepts that serve as great primers for UNT’s in-person diversity and inclusion sessions. Completion of these sessions will appear in each employee’s professional development portfolio.
Please click here to access these virtual training opportunities on the D&I Resources website.
Register for a Class
You can enroll in live training and/or online training classes using the UNT World Learning system. UNT World learning will save your training record and provide the option for a certificate if needed.
Follow the directions below to enroll in a live training session or take an online course.
- Login to UNT World Learning
- Click on the Learning Library
- Browse through a category to locate a live training session or an online course
- Click on Review for additional information
- Click on Register or Begin Course button